Data Protection Complaints Procedure
Introduction
Pine Colonics is committed to protecting your personal information and respecting your privacy rights. We take any concerns regarding the way we collect, use, store or process personal data seriously.
This procedure explains how you can make a complaint about our handling of your personal data and how we will respond.
How to Make a Complaint
If you have a concern about how we have handled your personal information, you can submit a complaint to us using one of the following methods:
By Email
pinecolonics@gmail.com
By Post
Pine Colonics
2 Pine Grove
Sale
M33 5WN
By Telephone
07566 255 775
When contacting us, please provide as much information as possible about your concern so that we can investigate it effectively.
What Happens Next?
Acknowledgement
We will acknowledge receipt of your complaint within 30 calendar days of receiving it.
Investigation
We will investigate your complaint promptly and without undue delay. During our investigation, we may contact you if we require additional information or clarification.
We will keep you informed of the progress of your complaint where appropriate.
Outcome
Once our investigation is complete, we will inform you of the outcome without undue delay. Our response will explain:
- The findings of our investigation.
- Any action we have taken or propose to take.
- Any steps available to you if you remain dissatisfied.
If You Are Not Satisfied
If you are unhappy with our response, you have the right to raise your concerns with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters.
Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
You can find further information about your rights and how to make a complaint on the ICO website.
Review of This Procedure
We may update this Data Protection Complaints Procedure from time to time to reflect changes in legal requirements or our business practices. Any updates will be published on this page.